Frequently Asked Questions

Topics

Ordering & Plans

How does the subscription work?

Tell us about your goals and lifestyle — we’ll suggest the best plan for you. Or choose it yourself: pick your meal plan, calorie level, and number of days. We deliver fresh,ready-to-eat meals three times a week (Monday, Wednesday, and Friday) straight to your door.

Can I pause or reschedule deliveries?

Yes. Inyour account, you can pause your plan or reschedule individual delivery days —just make changes at least 48 hours in advance.

Can I cancel my subscription anytime?

Yes, youcan cancel anytime before your next billing cycle. There are no long-termcommitments.

Can I repeat a previous plan?

Yes. Inyour account, you can easily restart any previous plan with just one click.

Meals & Nutrition

What is included in a daily meal plan?

Each dayincludes 5 balanced meals: breakfast, lunch, dinner, and 2 snacks. ThePersonalized plan also includes a functional drink at no extra cost.

DoI need to cook anything?

No.All meals are fully prepared and ready to enjoy. Just heat if needed.

Can I swap meals?

Yes, mealswapping is available in the Personalized subscription. You can easily replacedishes with your preferred options.

Are the meals suitable for specific diets or allergies?

Our plansinclude options like Keto, Vegetarian, Light & Lean, and High Protein. Ifyou have food allergies, we recommend checking the ingredient list providedwith each meal.

Delivery

When will my meals be delivered?

We deliverthree times a week — typically on Mondays, Wednesdays, and Fridays — so yourmeals always stay fresh. You’ll see your exact deliveryschedule in your account.

Where do you deliver?

We’restarting in Berlin, with plans to expand to other major cities in Germany.

Payment &Account

How can I pay for my subscription?

We acceptmajor payment methods including credit/debit cards. All payments are securelyprocessed.

Can I change my payment method?

Yes, youcan update your payment details at any time in your account settings.

Is my personal data secure?

Absolutely.We follow strict data protection regulations (GDPR-compliant) and never shareyour information without consent.

Sustainability& Packaging

Is your packaging recyclable?

Yes, our containersand outer packaging are fully recyclable. We continuously work to reducepackaging waste.

Is your packaging recyclable?

Yes, ourcontainers and outer packaging are fully recyclable. We continuously work toreduce packaging waste.

What measures do you take to reduce food waste?

Ourportions are precisely calculated, and we produce meals based on actual demand.Thanks to optimized production and logistics processes, we minimizeoverproduction and significantly reduce food waste.

FAQ

How does the subscription work?

Can I pause or reschedule deliveries?

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